Austrade Trading Co. Ltd.
Call Us: 1300 326 442 Email: contact@austradetrading.com Download brochure

FAQ

Can you help me choose the right products and materials?

Yes. Our team can help you select suitable products, finishes and materials based on your project requirements, design preferences and budget.

Can I request product samples before placing an order?

Yes, product samples may be available depending on the product range. Contact our team to discuss the products you are considering.

Can products be customised for my project?

Many of our joinery, cabinetry, doors, windows and other products can be customised. Our team can advise you on available options and specifications.

Do you work with builders, designers and developers?

Yes. We work with builders, interior designers, developers and project teams to provide products and solutions for residential and commercial projects.

How do I get a quote for my project?

Simply contact us with your project details, product requirements and quantities. Our team will review your requirements and provide a tailored quotation.

Where do you deliver?

We provide delivery solutions for projects across Australia. Delivery arrangements depend on the project location, product type and order quantity.

How long does delivery take?

Delivery times vary depending on product availability, order specifications, quantities and destination. Our team will confirm the expected timeframe when preparing your quotation.

How will my products be packaged?

Products are carefully prepared and packaged to help protect them during handling and transportation. Packaging requirements may vary depending on the product.

Can I track my delivery?

Where tracking is available, our team can provide the relevant delivery information. For project orders, we will keep you informed about the delivery arrangements.

Can delivery be arranged directly to a building site?

Yes, site delivery can be arranged for suitable projects. Please provide accurate site access and delivery details when placing your order.

Do you provide installation services?

Installation options depend on the product and project requirements. Our team can discuss the appropriate installation arrangements with you.

Can you provide installation guidance?

Yes. We can provide product specifications and installation information to help your builder or installation team complete the work correctly.

Are your products suitable for Australian projects?

Yes. We supply products designed for Australian residential and commercial projects, with product requirements and compliance considered according to the relevant application.

What information is required before installation?

Depending on the product, installation may require accurate measurements, site conditions, product specifications and access information. Our team can advise you on the requirements for your specific project.

Who should I contact if I have an installation issue?

If you have any questions or concerns regarding installation, contact our team with your order and project details. We will help determine the appropriate next step.

Didn't find what you were looking for?